Responsive Support Services

High-quality IT support available on demand

Conventional, on-demand IT support enables your organization to supplement the capacity of your IT department. It also allows smaller businesses to acquire professional IT skills and services without making a considerable investment in human resources

• 24x7 help desk. Our experts take your calls, provide phone-based support, or arrange remote or on-site service by one of our field engineers.

• Network support. We can tackle any network issue, from frequent crashes to complex application integration.

• Desktop support. At this level, we help individual end-users fix common PC problems and maintain exceptional productivity.

• Printer maintenance. We provide service, technical support, and supplies restocking for all your laser printers, regardless of brand.

• Server configuration. Configuring servers is a time-consuming and complex task that our teams can easily handle.

• Server administration. Offloading server administration to Ricoh lets your IT department focus on more mission-critical tasks.

•Teknoforce Labor Support Plans. Cost-saving pre-paid time blocks and annual support plans for discounted rates for services and support.

• Project fulfillment. To help keep your IT initiatives on time and on budget, let Ricoh certified engineers assist with your project migration and implementation.